On-Call Support, Day or Night!
Our support team has combined decades of experience in Substance Abuse Treatment, specifically Medication-Assisted Treatment. As a customer, you’ll have access to our team with backgrounds in program operation, administration, and corporate oversight 24 hours a day, 7 days a week, 365 days a year. Our experience in treatment programs means we not only understand the technical aspect of your needs, but the functional side as well.
MethodOne customers receive unparalleled support for anything related to the system. This includes setup and implementation, site configuration, as well as any questions or needs that arise while working with the system on a day-to-day basis. Whether you call, email, or submit a support ticket, you can rest assured that your questions will be answered promptly. Additionally, you will have access to our knowledge-base which includes hundreds of articles covering various topics to help guide you.
In addition, customers can opt to take advantage of desktop support as an additional add-on service. We understand the unique operating hours that many clinics have. We also recognize that other businesses — internet service providers, IT offices, tech support lines, etc. — may not be open when you are. If you experience issues unrelated to MethodOne and need assistance, with our desktop support option, we will help troubleshoot other issues you may be experiencing.